Responsive help at any hour
Year-round phone cover
We accept emergency drainage calls day and night throughout the year.
Practical advice while waiting
We explain how to limit water use until we reach the property.
Further investigation available
We can inspect hidden faults if basic clearance does not solve the cause.
Urgent help when facilities cannot be used
Wastewater rising through a toilet, an overflowing external drain, or a sink that will not empty can make part of your property unusable. We take emergency drainage calls 24 hours a day, seven days a week, throughout the year. Same-day attendance is available, and we can often reach urgent jobs within one or two hours. When you call, tell us where the water is appearing, which facilities are affected and whether the level is still rising. While we're travelling, limit use of connected toilets, taps and appliances. This reduces extra flow into the restricted pipe and may help contain the problem.
From immediate clearance to lasting action
Our first aim is to understand the affected route and restore safe, usable flow. Some emergencies come from a removable obstruction, while others reveal roots, damaged joints or collapsed pipework. If the drain blocks again or its condition is uncertain, we can continue with a CCTV survey to locate the cause. We can then discuss jetting, root removal, relining, local repair or replacement as appropriate. This connected approach means you don't have to explain the same emergency to another provider if further work is needed. We keep you informed as the situation becomes clearer.
Frequently asked questions
Do you offer emergency drain unblocking?
Yes, NexFlow offers 24/7 emergency drainage assistance across County Durham and the North East. If a drain is overflowing or wastewater is backing up, call 07925 734639 to discuss the problem and our current availability.
Which areas do you cover for drain unblocking?
NexFlow covers County Durham and surrounding areas across the North East, including Durham, Spennymoor, Bishop Auckland, Darlington, Sunderland, Hartlepool and Newcastle. Contact us with your postcode to check availability in your area.
Can you repair the damage found during the callout?
We can move from emergency clearance to CCTV investigation and suitable repair work when required. The right route depends on the defect, pipe condition and access. We explain any follow-on work after we've assessed the immediate problem.